GENERAL TERMS AND CONDITIONS
General terms and conditions are a fundamental part of this booking agreement (booking form), concluded between the Pulapubcrawl.com and customers when they book certain travel arrangements. A customer is presumed to accept all these General Terms and Conditions when they complete a booking online. The booking the customer makes is not mandatory and its is therefore possible for the customer to unilaterally cancel their booking according to these General Terms and Conditions. The customer is responsible for all the costs and consequences which may occur due to incorrect information the they provided when making a booking.
1. Pulapubcrawl.com is a friendly service established with the goal of providing high quality party experiences for foreign visitors of cities in Pula. The brand Pulapubcrawl.com and the website www.Pulapubcrawl.com as well as all its components (programming code, design, photographs, text, etc.) are the intellectual property of the creators of the brand and thus protected by copyrights. Any copying, usage or abuse of the brand and/or website and its components is subject to litigation according to local law.
We are committed to do our best to provide current and accurate information on the website www.Pulapubcrawl.com. However, we cannot be held liable for errors, omissions or results that may occur misunderstanding of this information. We reserve the right to correct errors as soon as they are brought to our attention and, more generally, to modify, at any time, without notice, all or part of the Website and these Terms and Conditions. This Website may contain links to other sites that we do not use. Pulapubcrawl.com can in no way be held responsible for the content of the websites that these links access or any other external sources. We can not accept any responsibility for the content, advertising, products, services or other materials found on these external sites or sources that have not been approved nor verified by our team.
All information submitted by the customer will be kept private and confidential. We will not give, rent, sell or distribute any private information, such as names, phone numbers and/or e-mail addresses. This personal information is used strictly for purposes of communication between the customer and Pulapubcrawl.com and organizations that provide services and promotions after 6 months details are deleted.
The customer agrees with these Terms and Conditions by ordering services from Pulapubcrawl.com over the website, via email, by telephone or by making payment without preorder.
2. Pulapubcrawl.com offers fun activities during your stay in the city. All our services are combined in tour packages which are available on our website and can be booked there. The price of each tour package includes several services as presented on the website, with additional services available for you to order. Tours typically start in late evening hours and go on late into the night. There is no refund if you wish to finish the night early. All the programs led by Pulapubcrawl.com usually finished by 2:00 a.m. if not otherwise agreed between the customer and Pulapubcrawl.com. This depends on the program.
Depending on the night, some venues will be busier than others. Our tour guides will use their local knowledge and experience to take you to venues that have the best sized crowds on that night. This might mean that sometimes we will take a different route than advertised on the website. Changes will be made to provide the best possible experience of our clients.
In many cases Pulapubcrawl.com is an intermediary between the customer and the third party vendors providing the services. Although our team is devoted to locating and providing only the best services for you we cannot be held accountable for the mistakes or negligence of third parties.
Pulapubcrawl.com reserves the right to change or modify tours without notice, including changing or altering venues, routes and prices. In the event of a change, Pulapubcrawl.com will make reasonable efforts to substitute comparable venues and level of quality but accepts no liability for changes.
3. All our tour packages can be booked on our website. It is very important that you give us accurate personal information. The booking can usually be changed at a later time without incurring additional charges. Paying the order fee online will complete the booking online.
Full refund is possible only until 24h before your tour.
4. Pulapubcrawl.com reserves the right to cancel or change any of the services or prices described in the presentations at any time and to substitute alternative arrangements of comparable monetary value without providing a refund to the customer. We accept no liability if these changes result in a less enjoyable experience for the customer.
All changes by the customer to the original booking must be made in writing via email by the customer who submitted the booking. Although we will try to accommodate changes and additional requests, availability cannot be guaranteed.
Pulapubcrawl.com reserves the right to cancel a tour under any circumstances but will strive to avoid this unless absolutely necessary.
5. All Pulapubcrawl.com participants must be 18 years or older. Only official identification will be accepted as proof of age. Such proof includes: Passports, driver licenses, proof of age (18 plus) cards, etc. The following will not be accepted as proof of age: photocopies, student cards and other non-government issued identification. By booking a tour all customers agree that they are physically and mentally able to complete the itinerary of the tour.
Pulapubcrawl.com reserves the absolute right to decline a booking at our discretion for any reason and at any time. Customers agree to respect the authority and decisions of our employees, guides and affiliates when on tour with us.
Our tours usually involves consuming large quantities of alcohol. All clients are responsible for their own safety and alcohol consumption. We discourage our customers from engaging in any dangerous activity or drinking excessively. Pulapubcrawl.com does not accept any responsibility if the client drinks too much or engages in dangerous activities and suffers injury, illness, loss, damage or death as a result of their own behavior.
All venues (including bars and clubs), attended during our tours reserve the right to refuse entry or remove participants from venues for any reason including drunk, disorderly, aggressive, abusive or anti-social conduct. Pulapubcrawl.com accepts no liability in the event of such a refusal or removal and will not refund money in such an event.
6. It is the responsibility of the Customer to be in possession of a valid passport, identification and/or visa permit for the duration of the tour. The customer is also entirely responsible for their personal belongings and luggage during their stay. Pulapubcrawl.com cannot be held accountable for the loss or thefts of these items.
7. By making a booking every customer agrees that Pulapubcrawl.com has the right to publish photos and videos taken during the program (the photos and videos may include every customer on the tour) in our promotional and commercial materials.
8. Pulapubcrawl.com offers quality tour packages for the ultimate satisfaction of our clients. We want you to leave our city happy and full of new exciting
adventures. Our team is devoted to organizing great tours.
Because we are so devoted to organizing great tours for our customers we urge you to give us your feedback in any form. If the customer has a complaint they must bring it to the attention of the tour guide as soon as possible. That way our team has the chance to quickly solve the situation. Changes to the tour to accommodate a customer can be made only if the complaint is lodged with the guide during the tour. Complaints made at a later time cannot be addressed. Should the complaint be lodged during the tour and the problem remains unresolved then another complaint must be made in writing to Pulapubcrawl.com within 5 days of the completion of the tour.
9. Pulapubcrawl.com reserves the right to cancel any program at any time if the customer does not obey the instructions of the tour guide and endangers the safe and comfortable progress of the tour. Any customer that engages in such behavior will be excluded from part or all of the tour. In such a case the customer does not have the right to any refund or to have any additional costs incurred by the customer as a result covered by Pulapubcrawl.com.
10. All customers are expected to obey local laws and regulations and any failure to do so will relieve Pulapubcrawl.com of all obligations that they may otherwise have under these booking terms and conditions. Any damages or losses caused by a client are the responsibility of the client. Full payment for any such damage or loss must be paid directly at the time of such damage or loss to the third party who is supplying accomodations or services. If the customer fails to pay for the damages then the customer will be responsible for any resulting legal action (including legal costs) subsequently brought against Pulapubcrawl.com as a result of the customer’s actions.
11. The General Terms and Conditions and the relationship between a customer and Pulapubcrawl.com shall be governed by the local laws without consideration of the local jurisdiction’s conflict of law provisions. The customer and Pulapubcrawl.com agree to submit the exclusive jurisdiction of the court located in Ljubljana, Slovenia.
12. Company Martin Popit s.p. is official online sales and digital representative of Ex Histria j.d.o.o., which is responsible for operations.